DELIVERY & RETURNS

SHIPPING COSTS
All orders are charged a flat fee of R250

SHIPMENT TRACKING
We use third party couriers for delivery and the provider will vary based on your location and items ordered. You will be provided with a tracking number once dispatched. Please use the tracking number provided to your email to stay aware of the delivery timeline. Once the order is dispatched it is the responsibility of the courier, so please contact them for any address redirections or delivery issues.

Please keep up informed if you have any issues with any of our third party couriers, so we can continue to ensure the quality of our order processes for patients.

SPLIT SHIPPING
Depending on the contents of your order, it will be shipped directly from our compounding pharmacy. Some orders may come split into multiple packages depending on stock availability. Please do not be alarmed if your package appears to be missing some items. All shipments will have a separate tracking number so please use these to track the delivery progress. If you have received all your deliveries and are still missing items then please contact our Patient Care Team.

PACKAGING
Medication with specific storage requirements will be packaged accordingly. It is, however, important for the safety and efficacy of your medication that you store it according to the instructions provided in the package as soon as possible. Once your product has been delivered to your address, you are responsible for these goods. PremierBODY is not responsible should your product break, be stored incorrectly, or not used within the expiry date.

REFUNDS & RETURNS INFORMATION
Many of our products are compounded prescription medications. According to South African health regulations, once the products have left the pharmacy (even if they are unopened) they are no longer considered to be in saleable condition. Therefore for safety reasons we are unable to offer refunds or exchanges any products that have left the pharmacy.

MISSING OR FAULTY PRODUCTS
We endeavour at all times to ensure that your goods are packed securely and we ensure that they are always dispatched correctly. However, In the unlikely event that your order is incorrect, faulty or missing an item please email us directly at info@premeirbody.co.za Please provide a complete detailed description of what has occurred, photo of the package (if applicable), along with your order number, name and best contact details. We will make it a priority to rectify the issue as soon as possible.

LOST OR DAMAGED PRODUCTS
Premierbody is not responsible for your package once it leaves the compounding pharmacy. In accordance with South African consumer rights, all risk of loss or damage to goods passes to the consumer once the package has been dispatched. When goods are in transit, the responsibility falls to the courier company.

We endeavour at all times to ensure that your goods are packed securely and we ensure that they are always dispatched undamaged. In the unlikely event that your order is damaged or lost in transit please email us directly at info@premeirbody.co.za Please provide a complete detailed description of what has occurred, photo of the damaged product (if applicable), along with your order number, name and best contact details. We will make it a priority to rectify the issue as soon as possible.

Premierbody will not be responsible for issuing a refund or covering any loss or damage and you will also need to report to the courier company as soon as possible to lodge your complaint. Premierbody Direct will help in any way possible to ensure that you have all appropriate documents required to substantiate your claim.

TERMS OF SALE
Under South African law, to be eligible to be prescribed and purchase products from Premeirbody, you must first register and complete our confidential medical questionnaire to become a patient. To order you must be over 18, the owner of a valid debit or credit card, be the purchaser of the goods and have on record a valid prescription from one of our registered consultant physicians (which we will provide included in the price of the goods). The doctor will prescribe medication at his/her own discretion.

Once your product has been delivered to your address, you are responsible for these goods. Premierbody is not responsible should your product break, be stored incorrectly, or not used within the expiry date.

FAQs

REFUNDS & RETURNS
Can I change my order once it has been scripted?
No, an order cannot be changed once it has been scripted by the doctor and sent to the pharmacy for compounding.

DO YOU OFFER EXCHANGES OR REFUNDS ?
PREMEIRBODY is not responsible for your package once it leaves the compounding pharmacy. According to SA health regulations, once the products have left the pharmacy (even if they are unopened) they are no longer considered to be in saleable condition. Therefore for safety reasons, we are unable to offer refunds or exchange any products that have left the pharmacy.

What if my order is missing an item?

Your order will be shipped from our compounding pharmacy, depending on its contents. Some orders may come split into multiple packages depending on stock availability so do not be alarmed if your package appears to be missing some items.

All shipments will have a separate tracking number so please use these to track the delivery progress. If you have received all your deliveries and are still missing items then please contact our Patient Care Team.

We ensure that your goods are packed securely and dispatched correctly, however in the unlikely event that your order is incorrect, faulty or missing an item please email us directly at info@premierbody.co.za . Please provide a detailed description of what has occurred, photo of the package (if applicable), along with your order number, name and best contact details. We will make it a priority to rectify the issue as soon as possible.

DELIVERY TIMES
Once your order is confirmed and approved by one of our physicians, the pharmacy will compound your order and ship it to your nominated address. This process normally takes 2-5 business days. Please note, however, that the Pharmacy will not dispatch orders that require refrigeration on Thursdays and Fridays. This is to make sure that the items do not spend the weekend stuck in transit.

All orders are sent via express post and so once dispatched you should receive your order within 2-5 days, depending on the delivery location.

The times given on this page are only a guideline. Please use the tracking number provided to your email to stay aware of the delivery timeline. Once the order is dispatched it is your responsibility to track the transit and store the medications correctly once delivered.